Unable to remove a SCOM Active Alert

scom unable to clear an alert

We recently ran into a problem with our System Center Operations Manager (SCOM) console where some old alerts would not allow us to remove or clear them.

We checked that there was not a problem that the alerts were stating so we knew that that could genuinely be removed.

Every time we tried to clear the alerts, we would get a red X generic Microsoft error an the console would crash.

What has caused the issue?

The issue actually turned out to be a problem with the cache on the console, but luckily this is easily fixed.

How to Fix this Issue

Open up an elevated command prompt of the affected machine with the SCOM console installed on it.

Then run the following command:

"C:\Program Files\Microsoft System Center\Operations Manager\Console\Microsoft.EnterpriseManagement.Monitoring.Console.exe" /clearcache

where:

  • “C:\Program Files\Microsoft System Center\Operations Manager\Console\Microsoft.EnterpriseManagement.Monitoring.Console.exe” = the location of your SCOM console installation

This will then load up the SCOM console with the local cache having being cleared.

You should now find that you can clear any remaining SCOM alerts.

Feedback

We would love to hear your feedback on this guide and whether it has helped you or not. If you have any questions please feel free to post us a message in the comments section below and we will try to get back to you as soon as we can.

About A.J. Armstrong

Founder of TechyGeeksHome and Head Editor for over eight years! IT expert in multiple areas for over 21 years. Sharing experience and knowledge whenever possible! Making IT Happen.

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