Windows 10 Updates Stuck on Shut Down or Reboot – “Working on updates…”
With the release of Windows 10 version 1703 (Creators Edition) you may run into a problem that we have seen with Windows 7 in the past, where the update seems to get stuck and go no further. This is usually at the screen like the one below:
In some cases, this may just be a slow install and will take some time to complete, however, this might not go away and could be a corrupt update and most people outside of the IT world usually take full notice of the “Don’t turn off your computer, this will take a while…” message and we have known clients leave machines on this screen for days in the hope that it will eventually start working. It is a judgement call on your part on how long you think your computer should have taken to install this update. Personally, after 3 hours I would think that there is definitely an issue!
Before going into the full written guide, you can check out the video demo below which shows the fix being carried out on a Windows 7 machine. The process is almost identical and may help you in understanding the full process.. You should carry on to read and take notice of the full guide below though as this has the advanced details on how to carry out this fix correctly on Windows 10.
So, what do you do?
Well, the first thing you will need to do identify that you actually have a problem and that your machine is not actually doing as it says. Sometimes, updates can be very large (especially these “Feature Updates“) so you need to be sure that you machine is actually stuck. What we usually advise is that if your computer has been stuck on a message similar to the one above and has not changed for around 3 hours then it certainly has a problem that will need to be acted on.
Once you are convinced you have a problem, you should power off your machine. This means holding down the power button (on your computer not a monitor which we have seen people do!…) for around 10 seconds. You should notice that you computer will completely shut off. Now – turn it back on again.
This should now take you straight back into Windows, if not, go into Safe Mode (click here for how to get into Safe Mode for Windows 10) – if you are very unlucky then the update may have screwed up your computer and it may be time for a rebuild. But lets assume everything is ok and you are now back into Windows.