If you are using Outlook 2016, you my find that you come cross the following error when trying to open hyperlinks from within an email:
Your organization’s policies are preventing us from completing this action for you. For more info, please contact your help desk.
The first thing to note is that the error message is not really true and if you are a home user you will not have a help desk to call.
So, how do you fix this issue then? the answer is a very simple registry edit.
Below we will give a quick guide on how to do this yourself manually but also include a download of the registry fix which you can just double click and load onto your machine. Either method will work.
Fix method 1
You will need to load “regedit” which if you have Windows 10 you can simply click the Start Button in the bottom left corner and type in “regedit” then press the Enter key on your keyboard. If you are using Windows 7 then click the Start Button and then click “Run” and then type in “regedit” and press the Enter key on your keyboard.
Once you are in regedit, you will need to navigate to the following location:
You should then check the (Default) string – if it has no data or is blank, then this is the problem area:
You should then double click this string and then enter “htmlfile” for the value:
You .html key should then look like this:
Now reboot your machine, load up Outlook and try and link, you should find that it now works.
Fix Method 2
For a quick fix, simply download our registry key fix by clicking the button below:
Extract the ZIP file and double click the outlook.reg file and allow it to make the changes.
Then reboot your machine and this should have fixed your issue.
If you have any questions or comments on this guide, please feel free to leave us a message below in our comments section and we will get back to you as soon as we can.
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