Bluetooth Mouse asking for passcode


We recently came across an issue where when trying to connect a bluetooth mouse, it kept coming up asking to enter a passkey. Well, with it being a mouse you cannot enter a code so how do you fix it?

You need to look in the registry and remove the address for it. Identifying the address is difficult but if you only have this one device or know what your address is, then you should delete it from this registry location:


Then go back into your bluetooth devices and try and re-add it, you should find that it will now reconnect and work for you.


If you have any questions or comments on this guide, please feel free to leave us a message below using our comments system.

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A.J. Armstrong

Founder of TechyGeeksHome and Head Writer for over eight years! IT expert in multiple areas for over 20 years.

6 Responses

  1. Anonymous says:

    פנטסטי – זה עובד!

  2. ross minet says:

    I solved the problem in Windows 10 by executing control.exe (the old style control panel).
    You add the mouse as a BT peripheral. It asks for a PIN. You leave it blank and click next.

  3. Freerider says:

    Perfect! It’s Works! I spent a lot of time for this problem. Thank you!

  4. diamae says:

    thank you very very very much
    Many people in Microsoft Community are blocked with this problem, I have commented your increible discover.

  5. Anonymous says:

    Thank you very much! Worked like a charm!

  6. JJ says:

    fantastic – this works!

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