8 Ways Phone Systems Help Small Businesses Grow

VOIP Phone (IP Phone) in data center room

In today’s digital world, technology continually redefines vital business processes like communication. In recent years, tech advancements have changed the way businesses communicate with customers and how employees collaborate. This has resulted in the emergence of phone systems that support both small and big business communications. Phone systems come with numerous features that support business … Read more

How to Differentiate between Regular and Reverse Phone Directories?


Everyone has access to a telephone in today’s times. Phone directories are a culture that have been retained and maintained from the past to know someone’s number. Mostly, people offer their landline numbers for the Directories. As times have become more digital, directories have become digital too. Thus, virtual phone directories have become immensely popular … Read more

Shoretel Batch WAV Converter v3.0 Released

Shoretel Orange and Black Logo

We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows 10 This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the … Read more

Here Are Relevant Applications of Teleconferencing in Today’s World

teleconference meeting room with table and chairs

With physical presence not a barrier to communication, the world is getting smaller by the day. Thanks to existing and emerging technologies, you can speak with someone in a formal or informal setting whenever it’s convenient for you both. Teleconferencing works that way, providing real-time, dynamic, or interactive exchange of ideas and information. The term … Read more

8 Reasons to Offer a Callback Service in Your Contact Center

Man working in a contact center

Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences … Read more

Shoretel Communicator Download Client and MSI Installer


To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods. EXE Format You should go to the following URL in an internet browser on a machine that is connected to … Read more

The History of the Mobile Phone


Today mobile phones are a necessity for many people. Whether it be for work, or for keeping in touch with family in friends, many of us admit to being ‘lost’ without our mobiles, which often replace everything from our birthday calendars to our personal-organisers. Although mobiles have been integrated into our daily way of life, … Read more