General Tech

8 Ways Phone Systems Help Small Businesses Grow

In today’s digital world, technology continually redefines vital business processes like communication. In recent years, tech advancements have changed the way businesses communicate with customers and how employees collaborate. This has resulted in the emergence of phone systems that support both small and big business communications. Phone systems come with numerous features that support business […]

General Tech

How to Differentiate between Regular and Reverse Phone Directories?

Everyone has access to a telephone in today’s times. Phone directories are a culture that have been retained and maintained from the past to know someone’s number. Mostly, people offer their landline numbers for the Directories. As times have become more digital, directories have become digital too. Thus, virtual phone directories have become immensely popular […]

General Tech, Telephony

Here Are Relevant Applications of Teleconferencing in Today’s World

With physical presence not a barrier to communication, the world is getting smaller by the day. Thanks to existing and emerging technologies, you can speak with someone in a formal or informal setting whenever it’s convenient for you both. Teleconferencing works that way, providing real-time, dynamic, or interactive exchange of ideas and information. The term […]

General Tech, VoIP

8 Reasons to Offer a Callback Service in Your Contact Center

Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences […]

News

The History of the Mobile Phone

Today mobile phones are a necessity for many people. Whether it be for work, or for keeping in touch with family in friends, many of us admit to being ‘lost’ without our mobiles, which often replace everything from our birthday calendars to our personal-organisers. Although mobiles have been integrated into our daily way of life, […]