Shoretel Contact Center – Agent stuck in Release mode

By | April 16, 2023

We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents… Read More »

Orchestrator Runbook for Email Notification for ConfigMgr Software Catalog Requests [2020 Updated]

By | April 16, 2023

I’ve had a number of requests about how I created our email notification for requests for software made via our ConfigMgr software catalog. The solution is very simple and very basic, but until I get our Service Manager up and running (which does the job much better..), this is working for us so hopefully will… Read More »

Deploying and registering OCX files using ConfigMgr 2012

By | April 16, 2023

I’ve been asked about deploying and registering OCX files, well this is how we do ours… Copy the INF and OCX files to a readily available location on the network. Also create two batch files (give the extension name of .cmd) with the following in each: Batch file 1 (File Copy): xcopy \LOCATION_OF_FILES*.* “c:\Windows\Downloaded Program… Read More »

How to deploy certificates for custom WSUS updates to client machines

By | April 16, 2023

As per previous posts on the blog for custom updates using WSUS, you have to make sure that your environment is set up correctly to allow these custom (local) updates to install on client machines. To make this work, you need to export your WSUS/SCUP self-signed certificate and make sure it is applied to all… Read More »