Making IT Happen
Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in …
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Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and …
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If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple …
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If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …
Read MoreIf you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …
Read MoreSkype version 7.6 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …
Read MoreYou may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking …
Read MoreIf you are using a Shoretel IP phone system, you need to ensure that you add option 156 to your DHCP settings so that your handsets know which options to …
Read MoreIt seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we …
Read MoreSkype have now released version 6.11 and have also made public a download location for the MSI. This is excellent news for those that wish to deploy Skype through Group …
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