AxVoice Review: The Year 2020’s Most Affordable VoIP

Cellphone and handset

Want to save on your phone bills? There is no better way to do it than switching to VoIP phone services. Landline systems are costly and need a lot of maintenance. International businesses require communication and collaboration with their global staff and clients which they can’t do without making innumerable long-distance calls.  If you are facing exorbitant … Read more

8 Reasons to Offer a Callback Service in Your Contact Center

Man working in a contact center

Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences … Read more

Spam Phone Callers List

Red telephone

Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and then hang up. Most of the time the calls are coming from Chad, Algeria or Somali. However, there are a number of UK cold callers … Read more

How to Show Shoretel User Licenses Allocations

Shoretel Orange and Black Logo

If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple query across your Shoretel MySQL database. Login to your HQ server and open MySQL and login to your main Shoretel database. Then run these following … Read more

Shoretel Account Viewer v1.0 Released

Shoretel Orange and Black Logo

We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to your Shoretel systems MySQL database and return information on any users account within that environment. This is an essential tool for any Shoretel administrator as … Read more

Shoretel Communicator Download Client and MSI Installer

Shoretel-Communicator-MSI-Installer-Extraction

To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods. EXE Format You should go to the following URL in an internet browser on a machine that is connected to … Read more

Skype 7.10 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.10 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and … Read more

Skype 7.8.32.102 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.8.32.102 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and … Read more

Skype 7.8 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.8 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and … Read more

Skype 7.7 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.7 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it. Skype do provide a direct download link for its Skype software and … Read more

Customise Shoretel ringtone on all models of handsets

Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for all handsets of a particular model in your Shoretel system.

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Customise your ringtone on a Shoretel Handset

Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for just one handset in your Shoretel system.

COMMENTS

If you have any questions or comments on this guide, then please feel free to leave us a message below using our comments system and we will try and get back to you as soon as possible.