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VoIP

Cellphone and handset
VoIP

AxVoice Review: The Year 2020’s Most Affordable VoIP

30th October 201931st October 2019 - by Clark Thomas - Leave a Comment

Want to save on your phone bills? There is no better way to do it than switching to VoIP phone services. Landline systems are costly and need a lot of maintenance. International …

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Man working in a contact center
General Tech / VoIP

8 Reasons to Offer a Callback Service in Your Contact Center

26th September 201820th October 2019 - by Annabel Johnson - Leave a Comment

Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in …

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Red telephone
News / Guide / VoIP

Spam Phone Callers List

25th June 201830th May 2018 - by A.J. Armstrong - Leave a Comment

Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and …

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Shoretel Orange and Black Logo
Shoretel / Guide / VoIP

How to Show Shoretel User Licenses Allocations

16th July 201612th July 2018 - by A.J. Armstrong - Leave a Comment

If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple …

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Shoretel / Guide / Program / VoIP

Shoretel Account Viewer v1.0 Released

29th September 201512th August 2019 - by A.J. Armstrong - Leave a Comment

We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to …

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Shoretel-Communicator-MSI-Installer-Extraction
Shoretel / Guide / MSI / VoIP

Shoretel Communicator Download Client and MSI Installer

22nd September 201531st August 2019 - by A.J. Armstrong - 7 Comments.

To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer …

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skype logo open graph
News / MSI / Skype / VoIP

Skype 7.10 Released – MSI Download Link & Silent Install Instructions

11th September 201512th July 2018 - by A.J. Armstrong - Leave a Comment

Skype version 7.10 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …

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skype logo open graph
News / Guide / MSI / Skype / VoIP

Skype 7.8.32.102 Released – MSI Download Link & Silent Install Instructions

1st September 201512th July 2018 - by A.J. Armstrong - Leave a Comment

Skype version 7.8.32.102 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …

Read More
skype logo open graph
MSI / Skype / VoIP / WDS / WSUS

Skype 7.8 Released – MSI Download Link & Silent Install Instructions

18th August 201514th July 2018 - by A.J. Armstrong - Leave a Comment

Skype version 7.8 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …

Read More
skype logo open graph
MSI / Skype / VoIP / WDS / WSUS

Skype 7.7 Released – MSI Download Link & Silent Install Instructions

22nd July 201515th September 2018 - by A.J. Armstrong - Leave a Comment

Skype version 7.7 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …

Read More
Shoretel Orange and Black Logo
Shoretel / Guide / Video Guides / VoIP / YouTube

Customise Shoretel ringtone on all models of handsets

8th July 201528th November 2018 - by A.J. Armstrong - 1 Comment

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …

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Shoretel Orange and Black Logo
Guide / Shoretel / Video Guides / VoIP / YouTube

Customise your ringtone on a Shoretel Handset

7th July 201528th November 2018 - by A.J. Armstrong - Leave a Comment

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …

Read More
skype logo open graph
MSI / Skype / VoIP

Skype 7.6 Released – MSI Download Link & Silent Install Instructions

19th June 201514th October 2018 - by A.J. Armstrong - Leave a Comment

Skype version 7.6 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …

Read More
Shoretel Orange and Black Logo
Guide / Shoretel / VoIP

Reset a ShoreTel phone handset to factory settings

9th June 201521st October 2018 - by A.J. Armstrong - Leave a Comment

You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking …

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Guide / VoIP

Add Option 156 to DHCP settings for Shoretel IP Telephony System

11th November 201410th January 2019 - by A.J. Armstrong - Leave a Comment

If you are using a Shoretel IP phone system, you need to ensure that you add option 156 to your DHCP settings so that your handsets know which options to …

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Shoretel Orange and Black Logo
News / Guide / Program / VoIP

Shoretel Contacts Fix v3.0 Released

6th April 201422nd June 2018 - by A.J. Armstrong - Leave a Comment

We are pleased to announce the release of Shoretel Contacts Fix version 3.0. This program is a complete redesign and recode (moved to C# from VB.net) of our previous release …

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MSI / News / Skype / VoIP

Skype 6.14 Released – MSI Download Link

15th March 201410th January 2019 - by A.J. Armstrong - Leave a Comment

Skype version 6.14 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …

Read More
News / VoIP

Shoretel IP930D DECT Wireless Handset

28th January 201410th January 2019 - by A.J. Armstrong - Leave a Comment

It seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we …

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