AxVoice Review: The Year 2020’s Most Affordable VoIP
Want to save on your phone bills? There is no better way to do it than switching to VoIP phone services. Landline systems are costly and need a lot of maintenance. International …
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8 Reasons to Offer a Callback Service in Your Contact Center
Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in …
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Spam Phone Callers List
Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and …
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How to Show Shoretel User Licenses Allocations
If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple …
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Customise Shoretel ringtone on all models of handsets
If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …
Read MoreCustomise your ringtone on a Shoretel Handset
If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …
Read MoreSkype 7.6 Released – MSI Download Link & Silent Install Instructions
Skype version 7.6 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or …
Read MoreReset a ShoreTel phone handset to factory settings
You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking …
Read MoreAdd Option 156 to DHCP settings for Shoretel IP Telephony System
If you are using a Shoretel IP phone system, you need to ensure that you add option 156 to your DHCP settings so that your handsets know which options to …
Read MoreShoretel IP930D DECT Wireless Handset
It seems that we have been out of the loop a little on some new technology that came onto the VoIP market last year and it is something that we …
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