AxVoice Review: The Year 2020’s Most Affordable VoIP

Cellphone and handset

Want to save on your phone bills? There is no better way to do it than switching to VoIP phone services. Landline systems are costly and need a lot of maintenance. International businesses require communication and collaboration with their global staff and clients which they can’t do without making innumerable long-distance calls.  If you are facing exorbitant … Read more

8 Reasons to Offer a Callback Service in Your Contact Center

Man working in a contact center

Customers don’t like waiting on hold. In fact, 60 percent of people say even one minute is too long. Short of over-staffing, which no customer service organization wants to do in the interest of cost management, what alternatives are there? Callbacks are a great option for reducing wait times because they help deliver better customer experiences … Read more

Spam Phone Callers List

Red telephone

Are you receiving a number of spam phone callers recently? We have noticed lately that we are receiving more and more calls where they call you for one ring and then hang up. Most of the time the calls are coming from Chad, Algeria or Somali. However, there are a number of UK cold callers too.

Now I don’t know anyone from these countries so pretty sure that they are spam calls. Looking around the internet, you find huge amounts of people that are receiving the same calls.

So, lets start to make a list!

Whenever we get one of these calls, we just block it from calling again. However, spam callers are clever and will just use a different number.

So we are on a mission to create a big list of all spam callers so that we can all block them!

We will start the list with what we have already, but if you have any you would like to add to the list, you can either contact us or leave us a message in the comments section below and we will add it to the list.

Number Country
+61 02 8015 5946 Australia
+237 800 000 625 Cameron
+225 69 89 91 62 Ivory Coast
+225 69 89 91 65 Ivory Coast
+370 666 38 717 Lithuania
+252 701 208 24 Somalia
+252 40 704 010 Somalia
+252 40 658 049 Somalia
+252 44 318 424 Somalia
+252 40 306 700 Somalia
+252 64 703 013 Somalia
+252 64 648 026 Somalia
+216 28 945 847 Tunisia
+216 28 945 848 Tunisia
+44 20 3318 8119 UK
+44 20 3318 0147 UK
+44 20 8068 8169 UK
+44 20 8068 8168 UK
+44 20 3769 0309 UK
+44 20 3769 7072 UK
+44 20 3807 7511 UK
+260 95 371 1988 Zambia
+263 77 111 3806 Zimbabwe
+263 77 241 0246 Zimbabwe
+263 77 111 6197 Zimbabwe

How to Show Shoretel User Licenses Allocations

Shoretel Orange and Black Logo

If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple query across your Shoretel MySQL database.

Login to your HQ server and open MySQL and login to your main Shoretel database. Then run these following queries on it:

Show all users who have Extension Only licenses:

SELECT * FROM USERS WHERE LICENSETYPEID = 2

Show all users who have Extension and Mailbox licenses:

SELECT * FROM USERS WHERE LICENSETYPEID = 1

This should then return the information you are looking for.

Comments

If you have any questions on this guide, please feel free to leave us a message below using our comments section.

Shoretel Account Viewer v1.0 Released

Shoretel Orange and Black Logo

We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to your Shoretel systems MySQL database and return information on any users account within that environment. This is an essential tool for any Shoretel administrator as … Read more

Shoretel Communicator Download Client and MSI Installer

Shoretel-Communicator-MSI-Installer-Extraction

To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods.

EXE Format

You should go to the following URL in an internet browser on a machine that is connected to the same network as your Shoretel HQ server:

https://HQIPADDRESS/shorewaredirector/clientinstall

You will then be greeted with a page like this:

Shoretel Communicator Download

This will give you the download link and also the version of the client software. Click the link and this will start the download.

Direct Local Download

If you want a direct download link for the EXE installer, you can use this:

https://HQIPADDRESS/ShoreWareResources/ClientInstall/setup.exe

MSI Installer

If you require the MSI installer for deployment, then you can extract this from the setup.exe file you have downloaded from your HQ server.

We have produced a quick walk through video on this process, but below that is a more detailed written set of instructions including screenshots and commands required.

Video Walk Through

Extraction Instructions

To extract the MSI installer from the EXE installer that you have downloaded from your Shoretel HQ server, just follow these simple steps.

Copy the EXE installer into a folder locally on your machine, for the purposes of this guide, we will be using C:\TGH\ as our base folder:

Shoretel Communicator EXE Installer

Now open up a command prompt and navigate to your base folder. Then enter the following command:

setup.exe /a
Shoretel Communication setup extraction command

Hit the Enter key on your keyboard to start the extraction process. This will then go through the Shoretel Communicator Client installation wizard:

Shoretel Communication Client Setup Wizard

Click the Next button and you will then be asked to provide an extraction location. For the purposes of this guide, will we use the following location from our base folder:

C:\TGH\MSI\
Shoretel Communication Client Extraction Location

The go ahead and click the Install button to start the process. Once the wizard has completed, you will now notice that in the C:\TGH\MSI folder, you have the files required and the MSI installer in the root:

Shoretel Communication Base Folder

MSI Installer

Shoretel Communicator Download MSI Installer

You can then go ahead and use this MSI installer with systems like Configuration Manager, WDS or push out easily through Group Policy.

Feedback

If you have any questions or comments on this guide, please feel free to leave us a message below using our comments section.

Skype 7.10 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.10 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it.
Skype do provide a direct download link for its Skype software and the installer is packaged as an MSI file. This means that it can be easily used by IT and System Center Administrators for distribution.

The download link for Skype MSI 7.10 on our Skype MSI microsite is below:

DOWNLOAD

Skype 7.10 Released - MSI Download Link & Silent Install Instructions 1

If you want to distribute Skype as a silent install, then you can use the code as below:

WDS or Group Policy

SkypeSetup.msi /qb /norestart

Configuration Manager

msiexec /i “SkypeSetup.msi” /qb /norestart

COMMENTS

If you have any questions or comments on this release, then please feel free to use our comments system below.

Skype 7.8.32.102 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.8.32.102 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it.

Skype do provide a direct download link for its Skype software and the installer is packaged as an MSI file. This means that it can be easily used by IT and System Center Administrators for distribution.

The direct download link for Skype MSI 7.8.32.102 is below:

DOWNLOAD

Skype 7.8.32.102 Released - MSI Download Link & Silent Install Instructions 2

Sometimes, if you click this link it will try and redirect you to download the standard EXE installer, so if you have this problem, copy the link below and paste it into your address bar – do not just click it:

Skype MSI Download

If you want to distribute Skype as a silent install, then you can use the code as below:

WDS or Group Policy

SkypeSetup.msi /qb /norestart

Configuration Manager

msiexec /i “SkypeSetup.msi” /qb /norestart

COMMENTS

If you have any questions or comments on this release, then please feel free to use our comments system below.

Skype 7.8 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Skype version 7.8 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it.

Skype do provide a direct download link for its Skype software and the installer is packaged as an MSI file. This means that it can be easily used by IT and System Center Administrators for distribution.

The direct download link for Skype MSI 7.8 is below:

DOWNLOAD

Skype 7.8 Released - MSI Download Link & Silent Install Instructions 3

Sometimes, if you click this link it will try and redirect you to download the standard EXE installer, so if you have this problem, copy the link below and paste it into your address bar – do not just click it:

Skype MSI Download

If you want to distribute Skype as a silent install, then you can use the code as below:

WDS or Group Policy

SkypeSetup.msi /qb /norestart

Configuration Manager

msiexec /i “SkypeSetup.msi” /qb /norestart

COMMENTS

If you have any questions or comments on this release, then please feel free to use our comments system below.

Skype 7.7 Released – MSI Download Link & Silent Install Instructions

skype logo open graph

Old Skype logo in white and blueSkype version 7.7 has now been released and if you would like to either add this to your Configuration Manager Software Catalog or even have it available through WDS or Group Policy, then you will want to download the MSI file for it.

Skype do provide a direct download link for its Skype software and the installer is packaged as an MSI file. This means that it can be easily used by IT and System Center Administrators for distribution.

The direct download link for Skype MSI 7.7 is below:

Download

Skype 7.7 Released - MSI Download Link & Silent Install Instructions 4

If you want to distribute Skype as a silent install, then you can use the code as below:

WDS or Group Policy

SkypeSetup.msi /qb /norestart

Configuration Manager

msiexec /i “SkypeSetup.msi” /qb /norestart

COMMENTS

If you have any questions or comments on this release, then please feel free to use our comments system below.

Customise Shoretel ringtone on all models of handsets

Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for all handsets of a particular model in your Shoretel system.

Comments

If you have any questions or comments on this guide, then please feel free to leave us a message below using our comments system and we will try and get back to you as soon as possible.

Customise your ringtone on a Shoretel Handset

Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for just one handset in your Shoretel system.

COMMENTS

If you have any questions or comments on this guide, then please feel free to leave us a message below using our comments system and we will try and get back to you as soon as possible.