Shoretel Contact Center – Agent stuck in Release mode

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We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents … Read more

How to find out who has Shoretel API licences applied to their account

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Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is … Read more

How to find out who has Shoretel Video Calls licences applied to their account

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Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible. … Read more

How to find out who has Shoretel Softphone licences applied to their account

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Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a … Read more

Customise Shoretel ringtone on all models of handsets

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If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply.

If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as soon as I can.