This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
Shoretel Contact Center – Agent stuck in Release mode
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents … Read more