Shoretel

Shoretel Batch WAV Converter v3.0 Released

We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to… Read More

31st January 2020

Shoretel – How to fix the retrieving prompt error

If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you… Read More

24th April 2017

Shoretel – Create Text to Speech Recordings in Correct Format

If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording… Read More

8th November 2016

How to Show Shoretel User Licenses Allocations

If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which… Read More

16th July 2016

Shoretel Account Viewer v1.0 Released

We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is… Read More

29th September 2015

Shoretel Communicator Download Client and MSI Installer

To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server… Read More

22nd September 2015

Customise Shoretel ringtone on all models of handsets

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing… Read More

8th July 2015

Customise your ringtone on a Shoretel Handset

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing… Read More

7th July 2015

Reset a ShoreTel phone handset to factory settings

You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can… Read More

9th June 2015

Customise your Shoretel Handset Ringtone – Single Handset

If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do… Read More

31st October 2012

Customise your Shoretel Handset Ringtone – All Models

If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do… Read More

31st October 2012

Batch Convert WAV files into Shoretel Correct Format

If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones,… Read More

31st October 2012

Shoretel Contact Center – Agent stuck in Release mode

We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When… Read More

8th September 2012

Customise Shoretel ringtone on a single phone

This video will show you how to customise one particular handsets' ring tone using the MAC address of the phone: Read More

22nd April 2012

Shoretel – How to customise the ring tone on all model of phones

This video will show you how to customise the ring tone on all models in your business: Read More

22nd April 2012

How to find out who has Shoretel API licences applied to their account

Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing… Read More

15th March 2012

How to find out who has Shoretel Video Calls licences applied to their account

Finding out who has a video call licence in your Shoretel system can be tricky as there is no way… Read More

15th March 2012

How to find out who has Shoretel Softphone licences applied to their account

Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it… Read More

15th March 2012