Shoretel Batch WAV Converter v3.0 Released

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We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows 10 This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the … Read more

Shoretel – How to fix the retrieving prompt error

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If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you may come across a problem when accessing Auto-Attendants and Workgroups with audio prompts. the problem usually is that it will stick on Retrieving Prompt and then never go any further than that until it times out: … Read more

Shoretel – Create Text to Speech Recordings in Correct Format

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If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording prompts into the correct format for use with the system. You may also struggle with getting people to record the messages you require unless you go out to a professional recording service. However, text to … Read more

How to Show Shoretel User Licenses Allocations

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If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple query across your Shoretel MySQL database. Login to your HQ server and open MySQL and login to your main Shoretel database. Then run these following … Read more

Shoretel Account Viewer v1.0 Released

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We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to your Shoretel systems MySQL database and return information on any users account within that environment. This is an essential tool for any Shoretel administrator as … Read more

Shoretel Communicator Download Client and MSI Installer

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To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods. EXE Format You should go to the following URL in an internet browser on a machine that is connected to … Read more

Customise Shoretel ringtone on all models of handsets

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If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for all handsets of a particular model in your Shoretel system.

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Customise your ringtone on a Shoretel Handset

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If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for just one handset in your Shoretel system.

COMMENTS

If you have any questions or comments on this guide, then please feel free to leave us a message below using our comments system and we will try and get back to you as soon as possible.

Customise your Shoretel Handset Ringtone – Single Handset

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If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models … Read more

Customise your Shoretel Handset Ringtone – All Models

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If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of … Read more

Batch Convert WAV files into Shoretel Correct Format

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If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity. If you click the link below and download the zip file, you can use this tool to instantly convert the … Read more