Shoretel

Shoretel Batch WAV Converter v3.0 Released

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Shoretel Orange and Black Logo

We are pleased to announce the release of the Shoretel Batch WAV Converter v3.0. There have been some improvements to make it more user-friendly and to have a much better folder structure. Windows 10 This new version 3.0 will now also work with Windows 10 and includes all the updated sox.exe files required for the … Read more

Shoretel – How to fix the retrieving prompt error

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Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you may come across a problem when accessing Auto-Attendants and Workgroups with audio prompts. the problem usually is that it will stick on Retrieving Prompt and then never go any further than that until it times out:

Shoretel - How to fix the retrieving prompt error 1

The reason this is an issue is due to the OCX files required for the prompts to be shown not being correctly registered on the client machine.

To this fix is pretty simple though. Just navigate to the HQ server and download these two files:

  • https://HQIPAddress/ShorewareDirector/twentyfour7.ocx
  • https://HQIPAddress/ShorewareDirector/voicemessage.ocx

Where HQIPAddress is the IP address of the clients HQ server.

Once you have the two OCX files, you should then open an elevated Command Prompt and go to the location where you saved the OCX files and run the following commands:

regsvr32.exe twentyfour7.ocx
regsvr32.exe voicemessage.ocx

This will then re-register the two required OCX files. Open your Internet Explorer browser again and now navigate to an Auto-Attendant or Workgroup. You should now see that they open without any further problems.

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If you have any questions or feedback about this guide, please feel free to leave us a comment below and we will try to get back to you as soon as we can.

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Shoretel – Create Text to Speech Recordings in Correct Format

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If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording prompts into the correct format for use with the system. You may also struggle with getting people to record the messages you require unless you go out to a professional recording service.

However, text to voice has come a long way and is pretty good now and you can use these services to create Shoretel voice recording prompts.

Below is a quick guide on how to get your text to speech recordings into the correct format for use with Shoretel.

Instructions

First of all, you should go to a text to speech service. One that we like as its quick and easy to use is “From Text to Speech” and this is what we will use for this guide.

So go to this website and type out the recorded message that you want to convert to speech:

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Select the language and voice you want and then click on the “Create Audio File” button. This will then create your speech file into an MP3 format:

2

Right click on the “Download audio file” and save to your machine. You now have the MP3 audio file but you cannot use this in Shoretel as it is the incorrect format. So you should now install Audacity which is a free to use product.

Once Audacity is installed, start up the program and then click “File” and “Open“. Then browse for your MP3 file and open it up in Audacity. You should now see something similar to this:

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You then need to change the “Project Rate (Hz):” at the bottom left corner to 8000.

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Then click “File” and select “Export Audio“. This will bring up the standard browse dialog box, here you can set the file name and location, but the important part is to change the “Save as type:” drop down to “Other uncompressed files“. Then for the “Header:” drop down select “WAV (Microsoft)” and for the “Encoding:” drop down select “U-Law“. So you should end up with something like this:

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Another dialog box entitled “Edit Metadata” will appear, you can just go ahead and click the “OK” button that.

That will then complete the process and you will have a filename with an “aiff” file extension which you can now import directly into your Shoretel system!

Comments

If you have any comments or questions on this guide, please feel free to leave us a message below using our comments system.

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How to Show Shoretel User Licenses Allocations

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Shoretel Orange and Black Logo

If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple query across your Shoretel MySQL database.

Login to your HQ server and open MySQL and login to your main Shoretel database. Then run these following queries on it:

Show all users who have Extension Only licenses:

SELECT * FROM USERS WHERE LICENSETYPEID = 2

Show all users who have Extension and Mailbox licenses:

SELECT * FROM USERS WHERE LICENSETYPEID = 1

This should then return the information you are looking for.

Comments

If you have any questions on this guide, please feel free to leave us a message below using our comments section.

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Shoretel Account Viewer v1.0 Released

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Shoretel Orange and Black Logo

We are pleased to announce a new utility custom built by us called Shoretel Account Viewer. Shoretel Account Viewer is a small installable utility that allows you to connect to your Shoretel systems MySQL database and return information on any users account within that environment. This is an essential tool for any Shoretel administrator as … Read more

Shoretel Communicator Download Client and MSI Installer

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Shoretel-Communicator-MSI-Installer-Extraction

To get the Shoretel Communicator download for the client software you can easily retrieve it from your Shoretel HQ server and you then have the ability to use the installer in various different installation methods.

EXE Format

You should go to the following URL in an internet browser on a machine that is connected to the same network as your Shoretel HQ server:

https://HQIPADDRESS/shorewaredirector/clientinstall

You will then be greeted with a page like this:

Shoretel Communicator Download

This will give you the download link and also the version of the client software. Click the link and this will start the download.

Direct Local Download

If you want a direct download link for the EXE installer, you can use this:

https://HQIPADDRESS/ShoreWareResources/ClientInstall/setup.exe

MSI Installer

If you require the MSI installer for deployment, then you can extract this from the setup.exe file you have downloaded from your HQ server.

We have produced a quick walk through video on this process, but below that is a more detailed written set of instructions including screenshots and commands required.

Video Walk Through

Extraction Instructions

To extract the MSI installer from the EXE installer that you have downloaded from your Shoretel HQ server, just follow these simple steps.

Copy the EXE installer into a folder locally on your machine, for the purposes of this guide, we will be using C:\TGH\ as our base folder:

Shoretel Communicator EXE Installer

Now open up a command prompt and navigate to your base folder. Then enter the following command:

setup.exe /a
Shoretel Communication setup extraction command

Hit the Enter key on your keyboard to start the extraction process. This will then go through the Shoretel Communicator Client installation wizard:

Shoretel Communication Client Setup Wizard

Click the Next button and you will then be asked to provide an extraction location. For the purposes of this guide, will we use the following location from our base folder:

C:\TGH\MSI\
Shoretel Communication Client Extraction Location

The go ahead and click the Install button to start the process. Once the wizard has completed, you will now notice that in the C:\TGH\MSI folder, you have the files required and the MSI installer in the root:

Shoretel Communication Base Folder

MSI Installer

Shoretel Communicator Download MSI Installer

You can then go ahead and use this MSI installer with systems like Configuration Manager, WDS or push out easily through Group Policy.

Feedback

If you have any questions or comments on this guide, please feel free to leave us a message below using our comments section.

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Customise Shoretel ringtone on all models of handsets

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Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for all handsets of a particular model in your Shoretel system.

Comments

If you have any questions or comments on this guide, then please feel free to leave us a message below using our comments system and we will try and get back to you as soon as possible.

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Customise your ringtone on a Shoretel Handset

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Shoretel Orange and Black Logo

If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video guide details exactly how to do this for just one handset in your Shoretel system.

COMMENTS

If you have any questions or comments on this guide, then please feel free to leave us a message below using our comments system and we will try and get back to you as soon as possible.

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Reset a ShoreTel phone handset to factory settings

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Shoretel Orange and Black Logo

You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking to its headquarter server or local MGC, amongst other reasons like selling your handset!

To carry out a full factory reset you should take the following steps:

  • Press the MUTE button and then enter 772667# on the phone keypad
  • You need to then enter the default password of 1234#
  • The handset should now reset itself and display “Factory Test KPD Mode” on the screen
  • Enter 25327# on phone keypad to clear the handset settings
  • The handset will then display “Clearing Phone Data“
  • The handset will then restart and display “Factory Test KPD Mode“
  • You should then take out the power to the handset for 5-10 seconds, then plug the power back into it to fully power cycle the handset
  • If there is a firmware update to be applied, it will do it now; it not, it should then display “Available” on the handset.

Comments

If you have any comments or questions on this guide, then please feel free to use our comments system below to leave us a message and will will try and reply as soon as we can.

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Customise your Shoretel Handset Ringtone – Single Handset

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Shoretel Orange and Black Logo

If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like.

To do this, there are two methods, one for customising just one phone and another for customising all models of handsets in your business.

This guide will show you how to customise a single handsets ringtone, see my other blogs for how to customise all model handsets.

First of all, logon to your Shoretel HQ server as an administrator.

Go to the following location:

C:\inetpub\ftproot

Create a new folder called “ringers” in the root of ftproot.

Copy your custom WAV files to the “ringers” folder.

NOTE: Your custom WAV files have to be in the correct Shoretel format, to see how to convert your files into the correct format, click the link below:

Convert Shoretel WAV Files

Create a text file in the root of ftproot called:

shore_001049xxxxxx.txt

(xxxxxx being the last 6 digits of the handset MAC address you are trying to change the ringtone on)

In the text file, paste the following code into it:

WaveRinger1 L/r12 xx.x.x.xx/ringers/yyyyy.wav

WaveRinger2 L/r13 xx.x.x.xx/ringers/yyyyy.wav

(xx.x.x.xx = the IP address of your Shoretel HQ server)

(yyyyy.wav = the name of custom ringtone wav file that you copied to the ringers folder earlier)

Save this file and logoff from your Shoretel HQ server.

You then need to reboot the phone that you are trying to change the ringtone on.

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Customise your Shoretel Handset Ringtone – All Models

by
Shoretel Orange and Black Logo

If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like.

To do this, there are two methods, one for customising just one phone and another for customising all models of handsets in your business.

This guide will show you how to customise all models of handsets ringtone, see my other blogs for how to customise single handsets.

First of all, logon to your Shoretel HQ server as an administrator.

Then go to the following location:

%systemdrive%\inetpub\ftproot

Create a new folder called “ringers” in the root of the ftproot folder.

Copy your custom WAV files to your newly created “ringers” folder on your HQ server.

NOTE: Your custom WAV files have to be in the correct Shoretel format, to see how to convert your files into the correct format, click the link below:

Convert Shoretel WAV Files

Then, create a txt file in the root of the ftproot folder called xxxxcustom.txt (with xxxx being the model of handset that you wish to edit the ringtone on), below is a list of model codes:

  • 10 110 S0 = S0custom.txt
  • 210 210 S1 = s1custom.txt
  • 210A 210 S1A = s1custom.txt
  • 530 530 S2 = s2custom.txt
  • 560 560 S6 = s6custom.txt
  • 212k 212k S12 = S12custom.txt
  • 230 230 230 = sevcustom.txt
  • 560G 560G S6G = s6gcustom.txt

Open the text file and paste the following code into it:

  • WaveRinger1 L/r12 xx.x.x.xx/ringers/yyyyy.wav
  • WaveRinger2 L/r13 xx.x.x.xx/ringers/yyyyy.wav

(xx.x.x.xx = the IP address of your Shoretel HQ server)

(yyyyy.wav = the name of custom ringtone wav file that you copied to the ringers folder earlier)

Save this file and logoff from your Shoretel HQ server.

You then need to reboot the phone that you are trying to change the ringtone on. Reboot the phone by either unplugging or pressing the Mute button then RESET# (73728#).

This can take up to 5 minutes to complete as it will copy the custom WAV file from your Shoretel HQ server to your handset.

Once this has completed, login to your Shoretel Director, go to the user that has this phone associated it their account and change the ring tone under “Personal Options” to “Ring 3”.

Save this change and then you should find that you now have a new ringtone.

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Batch Convert WAV files into Shoretel Correct Format

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Shoretel Orange and Black Logo

If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity.

If you click the link below and download the zip file, you can use this tool to instantly convert the files into the correct Shoretel format:

Download Shoretel WAV Converter

Once you have the zip file, extract it to any location. You then need to copy your file into the “originals” directory. Then, double click the “run.bat” batch file.

This will then convert all the files into the correct Shoretel format and output them into the ShoreTel-Ready folder. You can then copy these files and use them in your Shoretel system.

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