Shoretel – How to fix the retrieving prompt error
If you are using a Shoretel IP telephony system and you access the Director from a client machine, then you may come across a problem when accessing Auto-Attendants and Workgroups …
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Shoretel – Create Text to Speech Recordings in Correct Format
If you are using a Shoretel telephony system then you probably are aware of the pain of getting voice recording prompts into the correct format for use with the system. …
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How to Show Shoretel User Licenses Allocations
If you have a Shoretel telephony system in your corporate environment and you want to know which extensions have which licenses, then you can do this by running a simple …
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Customise Shoretel ringtone on all models of handsets
If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …
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Customise your ringtone on a Shoretel Handset
If you are using a Shoretel IP telephony system, then you may know that you can play about with changing the ringtones on the end users handsets. The below video …
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Reset a ShoreTel phone handset to factory settings
You may run in to a situation where you need to completely factory reset a Shoretel phone handset. This can be due to a handset being unresponsive or not talking …
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Customise your Shoretel Handset Ringtone – Single Handset
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your …
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Customise your Shoretel Handset Ringtone – All Models
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your …
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Shoretel Contact Center – Agent stuck in Release mode
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: …
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Customise Shoretel ringtone on a single phone
This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone:
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Shoretel – How to customise the ring tone on all model of phones
This video will show you how to customise the ring tone on all models in your business:
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How to find out who has Shoretel API licences applied to their account
Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single …
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How to find out who has Shoretel Video Calls licences applied to their account
Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through …
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How to find out who has Shoretel Softphone licences applied to their account
Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user …
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Customise Shoretel ringtone on all models of handsets
If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. …
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