If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built-in ones or customise your handset with any tune you like. To do this, there are two methods, one for customising just one phone and another for customising all models of…
If you need to batch convert any files into the correct Shoretel format to use for prompts, messages or ringtones, there is a simple way of doing this without having to mess around with Audacity. If you click the link below and download the zip file, you can use this tool to instantly convert the…
We had an issue this week with one of our Shoretel Contact Center Agents being stuck in Release mode. When trying to Resume, the agent was getting the following error: Your extension has lost its connection to the telephone system We tried everything to get this working, including removing the software completely from the agents…
This video will show you how to customise one particular handsets’ ring tone using the MAC address of the phone: Free Subscription If you want to be notified when we post more quality guides like this one, sign up to our free subscription service and you will receive an email when a new post is…
This video will show you how to customise the ring tone on all models in your business: Free Subscription If you want to be notified when we post more quality guides like this one, sign up to our free subscription service and you will receive an email when a new post is live. Email Address…
Finding out who has API licences in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is…
Finding out who has a video call licence in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the drop down box. If you are like me and have 1000’s of users – this really isn’t possible….
Finding out who has softphones in your Shoretel system can be tricky as there is no way of doing it in the Director apart from going through every single user account and checking the tick box. If you are like me and have 1000’s of users – this really isn’t possible. But, there is a…
If you want to customise the ringtone of all the (for example..) IP230 handsets in your business, below is a tutorial video on how to do this quickly and simply. If you need any assistance with how to do this or if you have any problem, leave a comment and I’ll help you out as…
