Office Cache Fix – “Sorry, we couldn’t open ‘spreadsheet.xlsx”

If you run into an issue with opening documents or spreadsheets from SharePoint, then this guide will show you how to fix the problem.

You will probably get an error message pop up when you try to open a SharePoint file which may be something like “Sorry, we couldn’t open ‘spreadsheet.xlsx“.

This is actually a problem with the Office cache and you simply need to delete it, restart your computer and the problem will go away!

You need to head to the location below and delete all files in there:

%userprofile%AppDataLocalMicrosoftOffice15.0OfficeFileCache

NOTE: 15.0 – this is 2013 version of Office, change this to suit the version of Office you are using.

Restart your computer and try and open a SharePoint file now – it should work!

COMMENTS

If you have any questions or feedback on this guide, please feel free to post a comment below.

This post was last modified on 10th February 2018 16:48

A.J. Armstrong :Founder of TechyGeeksHome and Head Writer for over eight years! IT expert in multiple areas for over 20 years.