Windows Updates Stuck on Shut Down or Reboot – “Installing update…”
When you run Windows Updates on your computer you assume that everything will be fine. However, sometimes you can get a corrupt update and your computer when rebooted or shut down will get stuck on this dreaded screen:
This will not go away and most people outside of the IT world usually take full notice of the “Please do not power off or unplug your machine…” message and we have known clients leave machines on this screen for days in the hope that it will eventually start working – it won’t!
Notice – Windows 10
If you are looking for this fix for Windows 10 you can find it by clicking here.
Before going into the full written guide, you can check out the video demo below which shows the fix being carried out. You should carry on to read and take notice of the full guide below though as this has the advanced details on how to carry out this fix correctly.
So, what do you do?
Well, the first thing you will need to do identify that you actually have a problem and that your machine is not actually doing as it says. Sometimes, updates can be very large (especially service pack updates) so you need to be sure that you machine is actually stuck. What we usually advise is that if your computer has been stuck on a message similar to the one above and has not changed for around 30 minutes then it certainly has a problem that will need to be acted on.
Once you are convinced you have a problem, you should power off your machine. This means holding down the power button (on your computer not a monitor which we have seen people do!…) for around 10 seconds. You should notice that you computer will completely shut off. Now – turn it back on again.
This should now take you straight back into Windows – if you are very unlucky then the update may have screwed up your computer and it may be time for a rebuild. But lets assume everything is ok and you are now back into Windows.
I am back in Windows but what now?
Do not turn off your machine or reboot it as you will just get stuck on the “Installing Updates…” message again. The reason this is happening is because of a corrupt update or a corrupt update database. Either way, the fix is pretty simple if you have a basic understanding of computers.
There is a folder under the Windows directory called “SoftwareDistribution“. This folder is where all Windows Updates are downloaded to and run from as well as the Windows Update database being in here. So, if it is corrupt, we need to get rid of it and recreate it from scratch – this will fix your problems.