Problem Steps Recorder (PSD) in Windows

You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click. Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.

NOTES

When you record steps on your computer, anything you type will not be recorded. If what you type is an important part of recreating the problem you’re trying to solve, use the comment feature described below to highlight where the problem is occurring.

Some programs, like a full-screen game, might not be captured accurately.

To record and save steps on your computer

In Windows 7, open Problem Steps Recorder by clicking the Start button, and then type psr. In the list of results, click psr.

In Windows 8, open Problem Steps Recorder by right clicking Start button, click Run, type psr and press enter.

  • Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
  • Click Stop Record.
  • In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).
  • To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

To send the problem steps in e‑mail

After recording and saving a .zip file, click the help down arrow, and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.

You won’t be able to click the Send to e‑mail recipient option until you’ve recorded and saved a file.

To annotate problem steps

  • Click Start Record.
  • When you want to add a comment, click Add Comment.
  • Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click OK.
  • Click Stop Record.
  • In the Save As dialog box, type a name for the file, and then click Save.
  • To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.

To adjust settings

When you adjust settings for Problem Steps Recorder, they’re only saved for your current session. After you close and reopen Problem Steps Recorder, it will return to the regular settings.

Click the help down arrow and then click Settings.

You can change the following settings for Problem Steps Recorder:

  • Output Location. If you don’t want to be prompted to save a file after recording, click the Browse button to set a default output file name.
  • Enable screen capture. If you don’t want to capture the screen shots along with the click information, select No. This might be a consideration if you are taking screen shots of a program that contains personal information, such as bank statements, and you are sharing the screen shots with someone else.
  • Number of recent screen captures to store. While the default is 25 screens, you can increase or decrease the number of screen shots. Problem Steps Recorder only records the default number of screen shots. For example, if you took 30 screen shots during a recording but only had 25 screen shots as the default, you would be missing the first five screen shots. In this case, you would want to increase the number of default screen shots.

XBox One – Need for Speed – Rivals – Car will not move!

xbox controller

We have had reports of people purchasing Need for Speed: Rivals for their Xbox One and installing the game, starting the tutorial at the beginning and then to find that the car does not move!!

A quick fix for this is to completely power off your Xbox One console and start up the game again – this should now work fully and will not happen again…

Paywithatweet Trial – Fail!

Paywithatweet Trial - Fail! 1If you are a regular visitor to our site, you may have noticed that over the last few days that we have been trialling a system called “Paywithatweet”. This is where people have to post a tweet or Facebook message to enable them to download any programs from our website.

Well, after getting a lot of feedback on this, we have decided that this system is not for us. We have made a decision that people see it as spam and that is not what we are here to do, so we have re-coded all our download links and we can assure you that all of our download links will remain direct unless there is any requirement to change this.

You may also notice that we are using download.com as a mirror for nearly all our programs so if you prefer to download from this site, the download buttons are on all the pages available for you to click.

Should you have an opinion on “Paywithatweet”, then please feel free to post it in the comments below.

Finally – a Happy New Year to all our visitors!

Misty Iconverter MSI

Iconverter_screenshot

We are pleased to announce the release of our Icon Converter software in a MSI format. This will allow you to distribute the application to a large amount of computers using tools such as Group Policy or SCCM.

The MSI program is a purchasable item and will cost you £19.99 is now FREE for all! this does allow you to distribute the software within your own environment to as many machines as you like. However, this MSI must not be redistributed.

FREE DOWNLOAD

If you have not yet tried our Icon Converter program, then you can get the full details and your free standalone download from the link below:

Misty Iconverter v2.0

COMPATIBILITY

This tool is compatible with:

  • Windows 7
  • Windows 8
  • Windows 8.1

Merry Christmas 2013!

TGH Word Cloud

We at TechyGeeksHome would like to wish all our visitors a very Merry Christmas.

We would also like to thank you all for visiting our site and hope that in a small way that we have helped you in your IT moment of need!

As always, if you have anything you would like us to try and answer or any programs you would like us to look into creating, you can email us on techygeeks@outlook.com and we’ll look into it after our Christmas break.

In more entertaining news, if you want to track Santa with the help of NORAD, click the link below!

NORAD Track Santa

Merry Christmas…

* <]:{)

KB2907566 – November 2013 anti-malware platform update for Endpoint Protection clients

microsoft black logo

I know this is a bit late but Microsoft have released a hot fix for Endpoint Protection clients.

The knowledge base article is KB2907566 and can be found from the link below.

Knowledge Base Article 2907566

Affected Products

  • Microsoft System Center 2012 R2 Configuration Manager Endpoint Protection clients
  • Microsoft System Center 2012 Configuration Manager Endpoint Protection Service Pack 1 (SP1) clients
  • Microsoft Forefront Endpoint Protection 2010 clients

Update information

  • Adds anti-tampering functionality to reduce the risk that malware will disable or bypass anti-malware scanning. For example, access to files and folders that are used by the anti-malware platform can be changed only by trusted system processes or by the anti-malware platform itself.
  • Improves overall performance of the anti-malware platform.
  • Anti-malware performance is improved compared to that of previous platform versions. Improvements were made to scan functionality. These changes involve no configurable effects.
  • Ongoing improvements to Microsoft Active Protection Service (MAPS) and Dynamic Signature Service (DSS). These make real-time cloud-based protection easier.
  • Scale and performance improvements were made to the MAPS and DSS systems. Make sure that you opt-in to at least Basic or Advanced MAPS to make sure that you are benefitting from cloud-based protection.

Prerequisites

  • System Center 2012 R2 Configuration Manager
  • Cumulative Update 3 for System Center 2012 Configuration Manager Service Pack 1
  • Service Pack 2 for System Center Configuration Manager 2007 and Update Rollup 1 for Forefront Endpoint Protection 2010

Restart information

You may have to restart the computer after you apply this update.

Installation information

After you install this update package, you must enable the Automatic Client Upgrade feature in the Configuration Manager Administrator Console. The Endpoint Protection agent will be upgraded, depending on the values that are defined in the client policy retrieval settings and in the Automatically upgrade client within days setting.

Java 7 Update 55 MSI & Deployment Using SCCM

We recently had a problem involving Java 7 update 55 where when added to the software catalog, users were getting the error messages as below upon installation:

“Neither command line parameter specified is an existing directory.”

Java 7 Update 55 MSI & Deployment Using SCCM 2
Java 7 Update 55 MSI & Deployment Using SCCM 3

We did some research and found out that the installer that we were using was not correct for standalone or offline installation.

To fix this, we have added the offline file links below for you to download and extract the MSI from them.

Please note that the download you require is based on your browser version – please do not confuse this with your Operating System version. Java client is based on what version of Internet Explorer you are using, be it 32-bit or 64-bit, so choose wisely!

DOWNLOADS

Java 7 Update 55 MSI & Deployment Using SCCM 4

You can then successfully use these files to add Java Client 7 Update 55 to your Applications within SCCM.

COMMENTS

If you have any questions or comments about this, please use our comments system below to leave your comment and we will get back to you as soon as we can.

Nitro PDF Serial Number Collection using SCCM

sccm logo

As a follow on to our previous post about using SCCM to collection Autodesk serial number information, we mentioned that we also had the ability to use this same function to collect serial number information for NitroPDF.

If you use exactly the same process as in the Autodesk guide, but using the below text file for the configuration.mof, you will be able to also collect NitroPDF serial numbers and product information.

Download

Direct Download – NitroPDF Custom MOF

Products

This extension to your configuration.mof file will cover the following products:

  • Nitro PDF Professional 7 x86
  • Nitro PDF Professional 7 x64
  • Nitro PDF Professional 8 x86
  • Nitro PDF Professional 8 x64
  • Nitro PDF Professional 9 x86
  • Nitro PDF Professional 9 x64

Creating the SSRS Report

We have now created a guide that will help you to create your SSRS reports based on the data that this guide will pull into the Configuration Manager database.

You can access this guide by clicking the link below:

Create a SSRS Report using Configuration Manager Database Data

More Queries

Our full range of SQL and WQL Collection queries are available here.

Feedback

If you have any questions or feedback about this post, or if you would like us to create any queries for you, please go ahead and leave us a message below in the comments section and we will get back to you as quick as we can.

TGH Icon Converter v1.5 Released

Iconverter_screenshot

UPDATE: Misty Iconverter v1.8 is now available – click the Downloads button to obtain


We are pleased to announce the updated release of our popular icon conversation software, TGH Icon Converter.

This is only a minor update with the following items having been amended:

  • Site logo added to the program
  • Code bug fixes
  • 64-bit compatibility added
  • Larger buttons added

The process of using this tool is still the same as the previous version and the instructions can be found below.

Downloads

TGH Icon Converter v1.5 Released 5

Instructions

Click here to view the instructions for this tool.

Screenshots

TGH Icon Converter v1.5 Released 6

PDF-X Change Serial Number Collection using SCCM

PDF Xchange

As a follow on to our previous post about using SCCM to collection Autodesk serial number information, we mentioned that we also had the ability to use this same function to collect serial number information for PDF-X Change.

If you use exactly the same process as in the Autodesk guide, but using the below text file for the configuration.mof, you will be able to also collect PDF-X Change serial numbers and product information.

Direct Download – PDF-XChange Custom MOF

Using SCCM to collect Autodesk serial numbers

Autodesk Transparent Logo

In the past we have released SCCM Configuration Item VBScripts to collect Autodesk serial numbers and then inject this information in to the WMI to be collected by the next hardware inventory.

After much researching and testing, we have now made a decision that this is not the best way to collect this source of information from user machines. We will now be using a similar, yet much simpler way of doing this.

This involves editing the SCCM configuration.mof file on the primary server and adding a class to the hardware inventory collection.

Using this method allows us to collect the following information from users machines:

  • Product Name
  • Product Release
  • Serial Number
  • Stand Alone Network Type

We have collated a huge text file which has what we believe, every single Autodesk product on the market (not just AutoCAD) and the registry entries that the configuration.mof will look at to collect the data from the end users machine.

Below we will supply you with this text file and also full instructions on what to do with it.

Using this method we’ll also be releasing other text files for serial number collection such as NitroPDF and PDF-X Change. If you have a product that you would like us to look into for you for similar data collection then please leave a comment at the end of this guide.

Download

Autodesk 2020 Serial Number Collection Now Available!

This post has now been superseded by our Autodesk 2020 MOF file download. Click the button below to go to this latest version.


You can now download the Autodesk 2018 MOF pack from our Downloads microsite by clicking the link below.

Download Latest Autodesk MOF

Instructions

Once you have downloaded the text file from above, you need to go to the following location on your primary SCCM server:

%programfiles%\Microsoft Configuration Manager\inboxes\clifiles.src\hinv

Take a copy of your configuration.mof file and copy it to a test machine that has the Configuration Manager Console installed on it.

Edit the test configuration.mof file on your test machine using a product like Notepad++ and at the very bottom of the file you will see a bit of code like this:

//========================
// Added extensions Start
//========================
//========================
// Added extensions end
//========================

In the middle of this code you should copy and paste the contents of the text file that you have downloaded from our site earlier. So, the end of your configuration.mof file should look like this (note that we’ve stripped it right down to one product for demo purposes, yours should be A LOT longer!):

//========================
// Added extensions Start
//========================
//Autodesk_Inventory_x86
#pragma namespace ("\\.\root\cimv2")
#pragma deleteclass("Autodesk_Inventory", NOFAIL)
[DYNPROPS]
Class Autodesk_Inventory
{
[key] string KeyName;
String ProductName;
String Release;
String SerialNumber;
Uint32 StandaloneNetworkType;
};
[DYNPROPS]
Instance of Autodesk_Inventory
{
KeyName="AutoCAD 2000";
[PropertyContext("Local|HKEY_LOCAL_MACHINE\Software\Autodesk\AutoCAD\R15.0\ACAD-1:409|ProductName"),Dynamic,Provider("RegPropProv")] ProductName;
[PropertyContext("Local|HKEY_LOCAL_MACHINE\Software\Autodesk\AutoCAD\R15.0\ACAD-1:409|Release"),Dynamic,Provider("RegPropProv")] Release;
[PropertyContext("Local|HKEY_LOCAL_MACHINE\Software\Autodesk\AutoCAD\R15.0\ACAD-1:409|SerialNumber"),Dynamic,Provider("RegPropProv")] SerialNumber;
[PropertyContext("Local|HKEY_LOCAL_MACHINE\Software\Autodesk\AutoCAD\R15.0\ACAD-1:409|StandaloneNetworkType"),Dynamic,Provider("RegPropProv")] StandaloneNetworkType;
};
//========================
// Added extensions end
//========================

You should then save the configuration.mof file on your test machine.

Once you have done that, you need to compile the configuration.mof file on your test machine, this will allow us to use the test machine to import the hardware inventory class later in this guide.

To do this, open a command prompt as administrator and type in the following command:

mofcomp.exe "location of your test configuration.mof"

For example:

Using SCCM to collect Autodesk serial numbers 7

When you press enter, you may get an error about PRAGMA AUTORECOVER, you can add this if you like, but for this guide, I’m going to ignore this:

Using SCCM to collect Autodesk serial numbers 8

Now that you have the correct MOF compilations on your test machine, you should now open up the Configuration Manager Console. Go into the Administration > Client Settings page:

Using SCCM to collect Autodesk serial numbers 9

You then need to edit the Default Client Settings, right click on it and select Properties. This will bring up your Default Client Settings, you then need to go into the Hardware Inventory options:

Using SCCM to collect Autodesk serial numbers 10

In here, you should then click on the Set Classes… button:

Using SCCM to collect Autodesk serial numbers 11

You will then be presented with another dialogue box, you should then press the Add button:

Using SCCM to collect Autodesk serial numbers 12

This is now where we connect to the local namespace of the test machine and select the Autodesk_Inventory and Autodesk_Inventory_64 classes and click OK. This will then import these classes into the SCCM primary servers hardware inventory classes.

However, there is still one more thing left to do…

Now that you have your client settings ready to collect the WMI classes hardware inventory on your end users machines, you still need to update the configuration.mof file on your primary SCCM server.

I would highly recommend taking a backup of your current configuration.mof file on your primary server first, then take the edited file from your test machine and overwrite the one on your primary server with it. This will then give your end users machines this updated configuration.mof file and when the hardware inventory runs on the machines, the requested data will be collected into an SQL table in your SCCM database.

You can then use SSRS to create a report to display all the data collected.

If you keep a check on our website, we will be releasing further product collections that you can add to your hardware inventory and configuration.mof allowing you to build up a collection of reports that will give you your productions information and serial numbers.

How do I create the SSRS report?

We have now created a guide that will help you to create your SSRS reports based on the data that this guide will pull into the Configuration Manager database.

You can access this guide by clicking the link below:

Create a SSRS Report using Configuration Manager Database Data

Bug Reporting and Comments

If you have any problems with this or just want to ask a question, please leave a comment below using our comments system and we will try and answer when we can.