Customise your Shoretel Handset Ringtone – All Models
If you have a Shoretel telephony environment, you may want to change the ringtone of your handset(s). You can do this with the boring built in ones or customise your handset with any tune you like.
To do this, there are two methods, one for customising just one phone and another for customising all models of handsets in your business.
This guide will show you how to customise all models of handsets ringtone, see my other blogs for how to customise single handsets.
First of all, logon to your Shoretel HQ server as an administrator.
Then go to the following location:
Create a new folder called “ringers” in the root of the ftproot folder.
Copy your custom WAV files to your newly created “ringers” folder on your HQ server.
NOTE: Your custom WAV files have to be in the correct Shoretel format, to see how to convert your files into the correct format, click the link below:
Convert Shoretel WAV Files
Then, create a txt file in the root of the ftproot folder called xxxxcustom.txt (with xxxx being the model of handset that you wish to edit the ringtone on), below is a list of model codes:
110 110 S0 = S0custom.txt
210 210 S1 = s1custom.txt
210A 210 S1A = s1custom.txt
530 530 S2 = s2custom.txt
560 560 S6 = s6custom.txt
212k 212k S12 = S12custom.txt
230 230 230 = sevcustom.txt
560G 560G S6G = s6gcustom.txt
WaveRinger2 L/r13 xx.x.x.xx/ringers/yyyyy.wav
You then need to reboot the phone that you are trying to change the ringtone on. Reboot the phone by either unplugging or pressing the Mute button then RESET# (73728#).